WAYS TO AVOID BEING A VICTIM OF MOBILE MONEY FRAUD
Mobile Money fraud is among the common frauds that is reported.
NEVER GIVE YOUR MOBILE MONEY PIN TO ANYONE.
It is highly advised not to share Personal Identification Numbers (PIN) or secrete numbers with anyone, and this includes mobile money agents, workers of any telecommunication network and your friends. Mobile money agents and telecom workers are not to ask you for your PIN to initiate any transaction on your behalf. Your PIN is your secret number.
MAKE YOUR PIN HARDER FOR PEOPLE TO GUESS
Make sure that your PIN is difficult to guess. When choosing your four numbers, it's best to avoid using the year of your birth, the day and month of birth, repetitive numbers like 1111, 2222 etc. Also, avoid common pattern numbers like 1234 or 2018.
Use a PIN that would be difficult for people to guess, but easy to remember. If you currently have a weak PIN, you can change it.
DON'T GIVE YOUR PHONE TO MOBILE MONEY AGENTS.
Don't ever give your mobile phone to agents to do a transaction on your behalf. If you give your phone to an agent to initiate a transaction on your behalf, you expose yourself to being defrauded.
WAIT FOR CONFIRMATION
Whenever you make a deposit at any mobile money merchant shop, make sure you receive a confirmation text before you leave. Make sure the text received is from the said telecom company. Be vigilant and watch out for text messages from suspicious phone numbers. Always verify transaction details before withdrawing or transferring money.
BEWARE OF FRAUDULENT TEXT MESSAGES AND CALLS
Don't trust text messages from suspicious phone numbers regarding your mobile money account. Treat such numbers with suspicion and don't follow instructions they ask. Beware of scam calls asking you to send mobile money to their accounts to receive cash prizes or asking for your account details. Whenever in doubt, don't hesitate to call the customer service number.